| Are you targeting the right people? |
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| Written by Jane Hendry | |
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One of the biggest mistakes I see consultants, coaches and professionals make is to be unclear about who their ideal client is, and to carry out their marketing without any specific definition of their target market. In fact, most are hedging their bets and trying to appeal to everybody. Intuitively, this seems the right way to go. We might presume that the more people you can appeal to, the more likely you are to get business. It's the law of large numbers - if you throw enough darts at the board, then eventually you'll hit the bullseye. However, this approach has a number of drawbacks. First, when you try to please everybody, you end up pleasing nobody. Your marketing message will be bland and, quite likely, meaningless to everyone that is exposed to it. Secondly, trying to market to an undefined group of people is extremely hard work and involves a lot of wasted energy and expense. How will you know where to place your ads, who to send direct mail to, where to network, who to call or who you want to attract to your website? Thirdly, if you don't specialise in any way, then you'll never build up specific expertise in any particular area or get paid the premium that specialists get paid. So, if you haven't already, I suggest that you define your precise target market and start building up a profile of the ideal client. Who is NOT an ideal client? For a lot of people, who they think is their ideal client and who genuinely is an ideal client may be world's apart. Here's a list of types of businesses or consumers you probably don't want to target: Price-shoppers: People who can't comfortably afford your services: Sometimes you will get business from people who can't comfortably afford your services, but to actively target them and to spend too much time wooing them is likely a false economy. Your marketing efforts and resources will be better spent when aimed at a market that can easily afford you. This market will also perceive less risk in hiring you, as they can more easily rationalise the purchase to themselves. People who don't see you as credible: People who don't truly want change: If you find yourself speaking to people who show all the signs of resisting change, then move on! They may pay lip service to wanting improved results, but if they don't seem prepared to actually make changes and move with the times, then they're probably not a good client. What are the criteria for defining your perfect client? When you come to defining your target market and ideal client, here are the factors to consider:
And finally, one last distinction - and this may be the most important one. You'll build your own success more rapidly when you spend your time marketing to businesses and people who are already successful but want to move to the next level, than if you target businesses or people who are struggling.This may seem counter-intuitive. After all, aren't those who are struggling the ones who most need your help? Yes, they probably do need your help the most. However, if they don't want it, or aren't prepared to pay for it, then you're wasting your time and money marketing to them. Not only that, but the people and businesses that need your help because they're in a mess probably got into their predicament by being short-sighted and not wanting to invest in professional help at the appropriate time. This points to them not having a success mindset or wanting to implement change, which means that not only will it be a harder sale, but they're less likely to implement the changes you advise in order to become good success stories for you. And at the end of the day, if you want to build a successful business, it pays to surround yourself with successful people, especially your clients! Here are some examples of these principles in action: 1. The desperate prospect Although he wanted what I was offering, I didn't think he could comfortably afford my services or get the returns he needed in such a tight timeframe. 2. The sceptical prospect This guy sells services that could really help a lot of people, but his depressed attitude and resistance to every thing I said meant that he was never likely to become wildly successful or build the exit strategy he wanted. Not only that, but he claimed that he'd heard it all before! This begs the question "so why didn't you act on it the first time you heard it"? 3. The optimistic client Stefan signed up for my Client Attraction Blueprint programme right away, and set about doing the exercises and taking on board the advice I offered him. He is now reaping the rewards through having a marketing plan that works for him and a much clearer idea of who he should be targeting, and where he should expend his marketing efforts, time and money. Stefan wanted what I was offering. He was open to change, and happy to be directed. Although he didn't fit the criterion of easily affording my services, he was prepared to invest in them anyway because he saw the long term advantages. What about you? Are you targeting the people who trust you, see you as credible, who want what you offer and are willing to pay to gain the benefits of your solution? Are you positioning yourself as an expert and working to attract other like-minded and successful people to your business, or are you struggling to sell your services to a sceptical and reluctant market? Could you take your business to the next level by clearly defining the ideal client and then ensuring that all of your marketing efforts, particularly your message, are tailored to the wants and aspirations of that market? |
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